SMS Privacy Policy
989 Hospitality · Last updated: September 1, 2026
989 Hospitality (“we,” “us”) operates short-term rental units and sends SMS text messages to the cleaners and contractors we work with. These messages contain operational information about upcoming turnovers — the unit, the scheduled cleaning date, incoming-guest details, and preparation notes. This policy explains what we do with the mobile phone number you give us for that purpose.
How you opt in
This is a private program for the independent cleaning contractors 989 Hospitality works with; it is not open to the general public. Taking part is optional and is not a condition of taking on or continuing cleaning work with us, creating an account, or completing any transaction — contractors who prefer not to receive texts are simply contacted another way.
If you want the alerts, you opt in by completing our consent form at
https://forms.gle/319uVJVaMPtN52sTA,
which asks for your name and mobile phone number and asks you to check a box agreeing
to receive recurring text messages about turnover assignments, scheduling, and
guest-preparation details. By submitting the form with that box checked, you agree to
receive these operational SMS messages from us. You can opt out at any time by
replying STOP.
Information we collect
- The mobile phone number you provide so we can send you turnover notifications.
- A record of the messages we send you and their delivery status.
How we use it
Your mobile number is used solely to send you turnover and scheduling notifications related to work you perform for us. We do not use it for advertising or marketing.
Sharing
We do not sell, rent, or share your mobile phone number, your SMS opt-in, or your consent to receive text messages with any third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are not shared with any third party for any purpose other than delivering the messages you asked for.
The only party that receives your mobile number is Twilio, the messaging provider that transmits our texts on our behalf; it processes the number solely to deliver these messages and not for its own marketing. We may also disclose information where required by law.
Message frequency
Message frequency varies with the cleaning schedule — typically one to a few messages per assigned turnover.
Message and data rates
Message and data rates may apply, depending on your mobile carrier and plan.
Opting out
Reply STOP to any message to stop receiving texts from us. Reply
HELP for help. Opting out of text messages does not affect your working
arrangement with us — we will simply contact you another way.
Data retention
We keep your number and message history for as long as you work with us and for a reasonable period afterward for our records, then delete it.
Changes
We may update this policy. The “last updated” date above reflects the current version.
Contact
Questions about this policy or your information:
989 Hospitality
2222 W Grand River, Ste A
Okemos, MI 48864
Contractors in our messaging program can also reach us directly at the phone number we have already provided to them.